Resolve "Inactive Customer Account" when shipping via FedEx

Issue

When attempting to ship with FedEx, the error "Inactive Customer Account" is displayed. FedEx has worked in the past without error.

Cause

The "Inactive Customer Account" error indicates that your FedEx account has been deactivated or suspended on FedEx's side. Common causes include unpaid balances, a lapsed contract, or an account flagged for review by FedEx.

Resolution

To resolve this error, contact FedEx support or your FedEx account representative to reactivate your account. Verify the FedEx support number at fedex.com/en-us/customer-support.html before calling, as contact numbers are subject to change.

Once FedEx reactivates your account, you can process FedEx shipments normally. No changes are required within ReadyCloud.

If you are still unable to process FedEx shipments after your account is reactivated, contact ReadyCloud Support for further assistance.