How do mobile returns work?

ReadyReturns can send customers a QR code for their return through email or SMS, depending on how Action Alerts are configured.

Once the customer receives the QR code on their mobile device, they can bring it to a UPS Store or other supported service location to process the return. The service location can scan the QR code and handle the return shipment without the customer needing to print a physical label.

The delivery method for the QR code is controlled through the account’s Action Alert setup.