How do I send my ReadyShipper X log files to support?
1
In the top menu, click Help and make sure Advanced Logging is checked.
2
In the Help menu, click Export Support Data.. It will prompt you to save a .zip file.
3
Please save the file to your Desktop and include your Company Name and Today's Date in the file name. For example: ACMECorp-20191119.zip.
4
Send an email to support@readycloud.com attach the zip file you created in Step 3, briefly describe the issue you are running into and also include which version of ReadyShipper X you are using (10.x.xx)
